October 2017

Job Specification

Position:              SMART Repair Technician

Location:              16 Anson Road Martlesham Heath Ipswich IP5 3RG

Purpose:              This position will be part of a team in the workshop. It requires the job holder to liaise with internal and external key contacts to ensure work is delivered on time and to a consistent and high quality standard.

Reports to:  Workshop Manager

Key Accountabilities:

• Complete all panel preparations and repainting accurately and to the customers satisfaction.
• Identify any additional repairs required and communicate these to the workshop manager.
• Regularly report progress for each job to the workshop manager and quickly communicate delays or concerns so these may be discussed with the customer if necessary.
• Provide support to the front of house office when needed to deal with telephone calls, new customer leads, emails, face to face customers and booking appointments.
• Be aware of Health and Safety on a day to day basis within the business and work to ensure each job is completed within industry guidelines.

Skills & Experience Required:

• Ideally, a background with a minimum of 2 years experience in vehicle body repairs; specifically preparation and painting
• The ability to strip and replace bumpers and wing panels an advantage but not essential
• Strong interpersonal skills
• Ability to work as part of a team on the workshop floor
• Can look beyond the initial customer enquiry and identify other business opportunities
• Time management skills
• Quality and efficiency focused
• Able to work under pressure and maintain delivery of high quality standards for each repair
• Must have a full UK driving licence

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